These Terms of Service govern your access to and use of the TatTool marketing site, applications, hosted tools, booking workflows, client records, consent forms, payment workflows, communication tools, ink documentation, reporting, and related services (collectively, the "Service"). By accessing or using the Service, you agree to these Terms.

If you use the Service on behalf of a company, organization, or other entity, you represent that you have authority to bind that entity, and "you" includes both you and that entity. If a separate order form, checkout confirmation, or other signed agreement applies, that document controls to the extent of any conflict.

"Customer Content" means data, files, records, messages, settings, templates, images, and other material that you or your authorized users submit to or manage through the Service. "TatTool", "we", "us", and "our" mean Bilfi ApS.

TatTool is provided by:

Bilfi ApS
CVR 41643838
Vindingvej 34
7100 Vejle
Denmark
info@tattool.io

1. Eligibility and Accounts

You must be legally capable of entering into a binding contract to use the Service. You are responsible for providing accurate account information, keeping login credentials secure, and promptly notifying us at info@tattool.io if you suspect unauthorized access or a security incident affecting your account.

Account access may be tied to an organization or workspace. Organization owners and admins are responsible for managing members, permissions, and billing access inside their workspace.

You are responsible for all activity under your account and workspace, including activity by members, contractors, guest artists, integrations, and other authorized users. You must promptly remove access for people who no longer need it.

2. The Service

TatTool is hosted software for tattoo artists and studios to manage bookings, consultations, client records, digital consent forms, payments, team access, communication workflows, ink documentation, reporting, and related studio operations. We may modify, improve, replace, or discontinue parts of the Service from time to time.

Your access to features, seats, storage, support, integrations, extensions, usage volumes, trial length, and other limits depends on your plan, checkout terms, in-product limits, and any separate written agreement. We may enforce technical or usage limits to protect the Service, prevent abuse, and keep plan usage aligned with purchased entitlements.

Some features depend on third-party providers, including payment processors, email and SMS providers, hosting infrastructure, storage, analytics, support tools, and AI providers. Availability of those dependencies can affect the Service.

TatTool is an operational tool. It is not a medical record system, legal advice service, tax advice service, accounting service, emergency service, payment institution, or substitute for professional judgment. You are responsible for confirming that your studio workflows, recordkeeping, consent forms, pricing, tax handling, messages, refunds, and client communications comply with the laws and professional requirements that apply to you.

3. Acceptable Use

You may not use the Service to:

• violate any applicable law, regulation, or third-party right;
• create, upload, send, or distribute malware, phishing content, deceptive messages, spam, or other harmful content;
• promote illegal goods or services, exploitative content, or material that is fraudulent, infringing, defamatory, or abusive;
• interfere with the integrity, security, or operation of the Service or circumvent usage limits, access controls, or technical restrictions;
• probe, scan, reverse engineer, or attempt to extract source code, underlying models, security mechanisms, or non-public data except to the extent that restriction is prohibited by law;
• use the Service for emergency, life-critical, or other high-risk use cases where delays, downtime, or routing errors could cause serious harm.
• submit unnecessary special category, health, identity, financial, or other sensitive data where you do not have a lawful basis and a genuine studio need to process it;
• use the Service to send unsolicited marketing, unlawful SMS or email, or communications that violate anti-spam, consumer protection, or telecommunications rules.

We may investigate suspected misuse, remove content, disable affected features, or suspend access where reasonably necessary to protect users, third parties, or the Service.

4. Your Content and Studio Data

You are responsible for all client records, booking information, consent forms, payment records, message templates, media, files, ink documentation, branding, configuration, and other material you submit to or manage through the Service ("Customer Content"). You represent that you have all rights, permissions, notices, consents, and legal bases needed to use Customer Content with the Service.

You remain the owner of Customer Content. You grant TatTool a non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, cache, format, display, and otherwise use Customer Content as necessary to operate, secure, and improve the Service and to comply with law.

You are solely responsible for the legality, accuracy, and safety of the studio data, client communications, consent form content, uploaded files, payment requests, and workflow configuration you manage through the Service. TatTool may run automated or manual checks for security, abuse prevention, or operational reasons, but we do not guarantee that every unsafe, unlawful, or unwanted use will be detected or blocked.

You are responsible for reviewing consent form templates, intake questions, message templates, pricing, tax settings, refund records, client records, and ink documentation before using them with clients. TatTool may provide defaults, examples, generated text, variables, or workflow suggestions, but you remain responsible for deciding whether they are accurate and appropriate for your studio.

5. Client Communications and Third-Party Services

If you use TatTool to contact clients, send reminders, collect consent forms, share payment links, or send other messages, you are responsible for the content, recipients, timing, legal basis, and compliance of those communications. Message delivery can depend on third-party providers, recipient devices, carrier networks, spam filters, and the accuracy of contact information.

The Service may connect to or rely on services operated by third parties. TatTool does not control and is not responsible for third-party content, policies, uptime, security, or performance.

If you connect or configure a third-party account, such as Stripe, Resend, Twilio, SendGrid, or another communication provider, you are responsible for that account, its credentials, its provider terms, its fees, its compliance requirements, and the information sent to or from that provider.

6. Payments, Refunds, and Financial Records

TatTool helps studios create payment records, payment requests, revenue views, refund records, verification workflows, and related reports. It does not itself hold client funds, operate as a bank, or guarantee that a payment, payout, refund, tax treatment, or financial report is correct.

Online payments are processed by Stripe or another configured payment provider. Offline payments, refunds, deposits, terminals, cash, bank transfers, and client disputes are handled outside TatTool by you, your provider, your bank, or your real-world business process. You are responsible for verifying payment status, issuing refunds where required, handling chargebacks, keeping tax and accounting records, and correcting inaccurate payment records.

Stripe and other payment providers may impose provider fees, payout timing, reserve requirements, verification requirements, account limits, chargeback rules, refund rules, tax reporting obligations, or account restrictions. Those provider decisions are outside TatTool's control. You are responsible for reviewing and complying with the provider terms that apply to your connected payment account.

7. Fees, Billing, Trials, and Taxes

Paid features are offered on a subscription basis unless we state otherwise in writing. By starting a paid plan, you authorize TatTool and its payment processor to charge the applicable fees, taxes, and other amounts due using your selected payment method.

• Subscriptions renew automatically for successive billing periods until canceled.
• You can cancel renewal before the next billing date through the available billing tools or by contacting support when self-service cancellation is unavailable.
• Cancellation stops future renewals but does not automatically refund fees already charged unless required by law or expressly stated by TatTool in writing.
• Trials, discounts, and promotional pricing may be limited by plan, account history, geography, eligibility, or other stated conditions.
• Trial availability may be determined automatically at checkout, and repeat subscriptions may start as paid subscriptions immediately.
• Unless stated otherwise, fees are non-refundable except where required by applicable law or expressly stated by TatTool in writing.
• If payment fails or a charge is reversed, we may suspend or limit paid features until the account is brought current.
• Unless stated otherwise at checkout, fees exclude taxes, duties, and similar governmental charges. Where required by law, applicable taxes will be included or presented during checkout.

We may change pricing, plan structures, or included limits from time to time. Material changes to recurring fees will apply no earlier than your next renewal cycle after reasonable advance notice.

8. Consumer Rights

If you are a consumer, you may have mandatory rights under applicable law that cannot be excluded by these Terms. Nothing in these Terms is intended to limit those rights.

Where applicable law gives you a right to withdraw from a distance contract, that right generally lasts 14 days unless an exception applies. To exercise an applicable withdrawal right, contact info@tattool.io with a clear statement before the deadline expires.

If digital services start during the withdrawal period, your withdrawal right may be affected where you have expressly requested or consented to immediate performance and, where required by law, acknowledged that you may lose the right to withdraw. Where the law requires a partial refund or proportional charge for services already supplied, these Terms will be interpreted accordingly.

If you are a consumer, you may also have non-waivable statutory rights relating to defects, non-conformity, or non-performance of digital services under applicable law.

The Service is primarily intended for business use by studios, professionals, and organizations. If you use the Service as a consumer, these Terms apply only to the extent permitted by mandatory consumer protection law.

9. Availability, Reports, and Changes

We aim to provide a reliable Service, but we do not guarantee that the Service will be uninterrupted, error-free, or available at all times. Maintenance, network issues, provider outages, abusive traffic, carrier filtering, payment processor issues, or events outside our reasonable control may affect performance.

Reports, delivery status, payment synchronization, and safety indicators are operational tools, not guaranteed audit records. Some data may be inferred from provider events, network signals, or user actions and can be incomplete, delayed, or inaccurate.

Features may be released as beta, preview, experimental, or early-access features. Those features may be changed, limited, suspended, or removed at any time and may be less reliable than generally available features.

Unless a separate written agreement expressly provides otherwise, TatTool does not provide a service-level agreement, uptime commitment, service credit, or guaranteed support response time.

10. Suspension and Termination

You may stop using the Service at any time. We may suspend, restrict, or terminate access immediately if we reasonably believe:

• you breached these Terms;
• your use creates security, legal, or operational risk;
• payment is overdue or reversed; or
• continued access could harm TatTool, other users, or third parties.

We may also discontinue the Service or any feature on reasonable notice. Termination does not relieve you of payment obligations that accrued before termination. We may delete or anonymize Customer Content after termination in accordance with our retention practices and legal obligations.

Before ending your subscription or closing a workspace, you should export records you need to keep, including consent PDFs, reports, client records, ink data, payment records, and other operational files. Deletion, extension deactivation, or workspace closure may make some records unavailable.

11. Intellectual Property

The Service, including its software, interface design, trademarks, documentation, and all related intellectual property rights, is owned by TatTool or its licensors. Except for the limited rights expressly granted in these Terms, no rights are transferred to you.

If you provide suggestions, ideas, or feedback, TatTool may use them without restriction or compensation to you.

12. Privacy and Data Processing

Our handling of personal information is described in our Privacy Policy. By using the Service, you acknowledge that TatTool may process personal information as described there and as necessary to provide, secure, and support the Service.

Where Bilfi ApS processes Customer Content that includes personal data on your behalf as processor, the TatTool Data Processing Agreement at tattool.io/dpa applies and is incorporated into these Terms.

Subprocessor information is published at tattool.io/subprocessors. Material subprocessor notices may be provided through that page, the website, email, in-product notice, or another reasonable channel. Objections must be sent to info@tattool.io and include the specific data protection concern.

You are responsible for your own privacy notices, legal bases, consent forms, records of processing, retention decisions, and responses to client or staff privacy requests where you are the controller of the relevant data.

13. AI and Generated Content

The Service may include AI-assisted documentation, support, drafting, or workflow features. AI output can be incomplete, inaccurate, or inappropriate for your situation. You are responsible for reviewing AI output before relying on it or sharing it with clients, staff, contractors, or others.

As between you and TatTool, you retain ownership of your AI prompts and Customer Content, and we do not claim ownership of AI output generated for you. You are responsible for ensuring that your use of AI output does not violate third-party rights, laws, professional obligations, or client expectations.

Do not submit unnecessary sensitive client information, health information, payment details, credentials, or secrets into AI prompts or support messages unless you have authority to do so and the information is needed for the request.

14. Warranties Disclaimer

To the maximum extent permitted by law, the Service is provided "as is" and "as available." TatTool disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.

TatTool does not warrant that every message will be delivered, every provider event will be synchronized, every unsafe use will be detected, reports will be complete, or third-party integrations will remain continuously available.

We do not warrant that consent forms, templates, reports, payment records, revenue views, tax settings, ink records, or generated content will satisfy any law, regulator, insurer, accountant, tax authority, or professional requirement that applies to you.

15. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or mandatory consumer rights.

To the maximum extent permitted by law, TatTool will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, data, or anticipated savings, even if we were advised of the possibility of such damages.

To the maximum extent permitted by law, TatTool's aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of: (a) the amounts you paid to TatTool for the Service in the 12 months before the event giving rise to the claim; or (b) EUR 100.

The limitations above apply to the extent permitted by law and do not limit liability that cannot be limited under mandatory consumer, privacy, data protection, or other applicable law.

16. Business User Indemnity

If you use the Service on behalf of a business or other non-consumer entity, you will defend, indemnify, and hold harmless TatTool and its affiliates, officers, directors, employees, and contractors from and against claims, liabilities, damages, losses, and reasonable costs (including legal fees) arising from your Customer Content, your use of the Service, your studio workflows, your client communications, your payment or refund handling, your connected third-party accounts, your privacy or consent practices, or your breach of these Terms.

17. Governing Law and Disputes

These Terms are governed by the laws of Denmark, excluding its conflict-of-law rules. If you are acting in the course of business, the courts of Denmark will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Service.

If you are a consumer, you may have the right to bring claims in your country of residence and to rely on mandatory consumer protections that apply there.

18. Complaints

If you have a complaint about the Service, contact info@tattool.io first and we will try to resolve it directly.

If you are a consumer and we cannot resolve the complaint, you may have the right to use the consumer complaint or dispute-resolution body that applies in your country. Consumers in Denmark may in some cases use the public consumer complaints system operated through the Danish Mediation Team for Consumer Complaints and the Consumer Complaints Board.

19. Notices

You agree that we may provide notices and other communications electronically, including by email, in-product message, or by posting them through the Service or on our website. You are responsible for keeping your contact details current.

20. Miscellaneous

If any provision of these Terms is held unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law. Our failure to enforce any provision is not a waiver of that provision or any other provision.

You may not assign or transfer these Terms without our prior written consent, except where such restriction is not permitted by law. We may assign these Terms in connection with a corporate reorganization, financing, merger, acquisition, or sale of assets relating to the Service.

Sections that by their nature should survive termination, including provisions on payment obligations, intellectual property, disclaimers, limitations of liability, indemnity, privacy, data processing, audits, disputes, and this Miscellaneous section, will survive termination.

21. Changes to These Terms

We may update these Terms from time to time. When we do, we will post the revised version here and update the "Last updated" date or version above. If a change materially affects your rights or obligations, we may also give additional notice. Continued use of the Service after revised Terms take effect means you accept the updated Terms, except where applicable law requires a different process.

22. Contact

If you have questions about these Terms, contact info@tattool.io or write to Vindingvej 34, 7100 Vejle, Denmark.