Utilization & Capacity
Understand how booked hours, available hours, opening hours, time off, and closures roll up into utilization.
Utilization answers: How busy are we?
In Insight, utilization is calculated as booked time vs available time for the selected period.
Key Definitions
- Booked time: time covered by bookings (excluding canceled/deleted bookings).
- Opening hours: your organization’s weekly schedule, expanded across the selected period.
- Available time: opening hours minus closures and time off.
- Utilization %: booked time ÷ available time.
What Reduces Availability
Availability decreases when:
- A location is closed (location closures)
- A member has time off (vacation/sick/etc.)
Why Utilization Changes Between Periods
Even with the same weekly schedule, utilization can change because:
- Months have different numbers of days
- Closures/time off vary week to week
- You may have filtered to different users/locations
Location Assignments Matter
When you filter by a location, capacity-based metrics depend on which members are assigned to that location.
If no members are assigned, Insight has no capacity to count—so availability can show as 0.
Next
Locations
Locations represent where work happens. Every booking and consultation is assigned a location for scheduling, reporting, and communication.
Assign and manage the locations used in capacity reporting.
Opening Hours
Set weekly opening hours used for availability logic and capacity/utilization calculations.
Set the baseline weekly schedule used for availability.
Time Off
Block a member’s availability so bookings, consultations, and guest events cannot overlap.
Reduce availability for member-specific absences.