Troubleshooting & FAQ
Find the right troubleshooting page for invites, payments, messages, extensions, and reporting.
Use this page as a starting point when something does not behave as expected. Most troubleshooting lives inside the feature-specific docs so the fix stays close to the workflow.
Fast answer
Start with the page for the feature you are troubleshooting, then open its FAQ or Troubleshooting section.
Common Starting Points
Members & Invites
Invite members, manage roles and calendar colors, assign locations, and configure revenue targets.
Fix invite email mismatches, billing limits, revenue targets, and default location issues.
Payments
How TatTool records, verifies, refunds, and reports payments.
Troubleshoot recorded vs verified payments, refunds, and reporting differences.
Flows
Common questions about flows, automation, triggers, and flow logs.
Answer common automation, trigger, and flow log questions.
Twilio SMS Troubleshooting
Fix common Twilio SMS issues like missing phone numbers, formatting errors, and configuration problems.
Fix SMS configuration, phone number, and webhook issues.
Resend Email Troubleshooting
Fix common Resend issues like unverified from addresses, invalid API keys, and webhook problems.
Fix provider selection, API key, from-address, and delivery issues.
Stripe Payments FAQ
Common questions about Stripe Payments, Stripe Connect accounts, refunds, and responsibilities.
Review Stripe account, payment request, refund, and payout responsibility questions.
FAQs By Area
Digital Consent Forms FAQ
Common questions about sending, signing, approvals, and troubleshooting.
Sending, signing, approvals, PDFs, and missing Consent tabs.
Ink Registration FAQ
Common questions about ink inventory, registrations, data sheets, and sharing.
Inventory, booking registrations, data sheets, and required ink warnings.
Insight FAQ
Common questions about Insight, projections, permissions, and why numbers change.
Reporting access, projections, utilization, and changing historical values.
Organization FAQ
Common questions about organization settings, locations, members, tags, and reporting impacts.
Locations, settings access, archiving, deleting, and member assignments.